I need to vent!
Most of you know Jason and I play World of Warcraft. It's something we both enjoy and enjoy doing together. Because of this past time we have, we have always had Mediacom cable internet. I will start off saying that we NEVER had an issue with the service for the almost 4 years that I have lived here.
BUT...(you saw that coming) since March of this year, we have been having problems. The internet is slow, it comes and goes, it hiccups. It makes simply surfing the web irritating and don't even get me started on what it does to our gaming experience!! I have been very patient, I have been trying to stick it out because like I said, the service was perfect until March.
So tonight I decided to get on WoW and play a little. My friend Heather got frustrated with me I think because she was trying to talk to me and I couldn't even see what she was saying because it never came through to my screen. After 4 times of being kicked off, I got fed up and gave up. I decided to call Mediacom and see if they know of any light at the end of the tunnel.
I've called them before about this issue and it's like playing Russian Roulette. Sometimes the person I talk to knows exactly what I'm talking about and they are very understanding and apologetic. Other times, like tonight, the person has no clue what I'm talking about and they make me go through the useless motions of restarting my modem, restarting my computer, and eventually they schedule a technician to come to our house so he can tell me there's nothing they can do because there is a problem with the lines coming out of Decatur.
Tonight was the last straw. Now I will admit I am frustrated, and I told the guy I was. But I did NOT yell, I didn't get rude or pushy. But after 5 minutes of him arguing with me and basicly calling me stupid, I told him I would be looking in to our other options and promptly hung up.
SOOOO if anyone knows anything else we can do, that will give us the same performance as cable internet, PLEASE speak up!! I emailed our local DSL provider but the fact that the internet comes through a phone line makes me think it's going to be just like dial up and if that's the case, we might as well stick with our in and out cable. At least when it's working, it's fast and effective for our gaming.
I HATE how we have ONE choice in our area for cable internet and that's Mediacom. Why can't there be 2 or 3 companies here so they have to compete and in turn provide better service to their customers? They know they're my only option so they don't have to be polite on the phone, they can argue with me and tell me I'm stupid and if I choose to go elsewhere, it's my loss because I end up with a slow connection speed.